The purpose of this website is to provide information about the Customer Experience: Advanced Research Projects Agency for Health (ARPA-H) to the general public. For site security purposes and to ensure that this service remains available to all users, our computer system employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

We are always conscious and respectful of your personal privacy and we recognize the importance of protecting your personal information. We have provided this Privacy Policy to inform you how we intend to treat your Personal Information. Most visitors to this web site will not leave any Personal Information; however, we believe you should be aware of the extent of information gathered. That being said, this Privacy Policy will answer any questions you may have about the kind of information we may collect and how we may use it when you visit our website and/or send us e-mail.

INFORMATION COLLECTION AND USE

Except for authorized law enforcement investigation and to maintain required correspondence files, no other attempts are made to identify individual users or their usage habits. Raw data logs are used to simply determine how many users are accessing the site, which pages are the most popular, and, from time to time, from which top level domain users are coming.

When you send us e-mail, we do retain the content of the e-mail, your e-mail address, and our response in order to handle any follow-up questions you may have. We also use this information to measure how effectively we address your concerns.

INFORMATION SHARING

We do not sell, rent, or lease your name or any other personal information to anyone. We occasionally contract with other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.

Customer Experience Hub will disclose your personal information, without notice, only if required to do so by law to: (1) protect and defend the rights or property of ATI and/or Customer Experience Hub; (2) conform to the edicts of the law or comply with legal process served on ATI and/or Customer Experience Hub; and, (3) act in urgent circumstances to protect the personal safety of ATI and/or Customer Experience Hub customers and/or team members/partners, visitors to Customer Experience Hub’s website and/or the public.

PROTECTION OF PERSONAL INFORMATION

We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. Your personal information is never shared outside the company without your permission, except under conditions explained above. Inside the company, data is stored in password-controlled servers with limited access.

CHILDREN’S ONLINE PRIVACY PROTECTION

While none of the Customer Experience Hub webpages are directed towards children, we are committed to comply with the United States’ Children’s Online Privacy Protection Act (COPPA). If a child has provided us with personally-identifiable information without parental or guardian consent, the parent or guardian should e-mail us to remove the information and cancel the e-mail subscription.

COOKIES

The Customer Experience Hub website does not use cookies. Please refer to your browser Help instructions to learn more about cookies.

BUSINESS LINKS

The Customer Experience Hub website contains links to other websites. ATI nor Customer Experience Hub are responsible for the privacy practices or the contents of such websites.

TERMS OF USE

The information contained and accessed on this site (the “Site”) is provided by Customer Experience Hub and is intended to offer the user general information of interest about the Customer Experience Hub program. The information provided is not intended to replace or serve as substitute for any audit, advisory, tax or other professional advice, consultation or service. You should consult with a professional in the respective audit, advisory, tax or other professional area to obtain such services and/or information.

The application of laws and regulations may vary depending on specific facts or circumstances. Due to the nature of electronic communication processes, Customer Experience Hub does not guarantee or warrant that this Site will be uninterrupted, without delay, error-free, omission-free, or free of viruses. Therefore, the information is provided ‘as is’ without warranties of any kind, express or implied, including accuracy, timeliness and completeness. In no event shall Customer Experience Hub, ATI and/or it’s programs, related partners, managing directors, principals, agents or employees be liable for any direct, indirect, incidental, special, exemplary, punitive, consequential or other damages whatsoever (including but not limited to, liability for loss of use, data or profits), without regard to the form of any action, including but not limited to, contract, negligence or other tortious actions, arising out of or in connection with the Site, any content on or accessed by use of the Site, or any copying, display or other use hereof.

As content on the Site is copyrighted, any unauthorized use of any materials on the Site may violate copyright, trademark and other laws. Should a user download the materials on the Site for personal or non-commercial use, the user must retain all copyright, trademark or other similar notices contained in the original materials or on any copies of the material. Materials on the Site may not be modified, reproduced, publicly displayed, performed, distributed or used for any public or commercial purposes without explicit written permission from the appropriate content or material provider (including third-party links). Neither ATI nor Customer Experience Hub bears a risk, responsibility or liability in the event that a user does not obtain such explicit written permission as advised by Customer Experience Hub and/or ATI.

ATI and all program logos are trademarks of ATI. Use of these marks requires express permission from, and a license agreement with ATI. Unauthorized use of these and any other ATI portfolio of trademarks will be prosecuted to the fullest extent of the law. To request this written approval, contact the Webmaster or use the “Contact us” feature.

Third-party links are provided as a convenience to our users. Neither ATI nor Customer Experience Hub control or are responsible for any of these sites or their content. Customer Experience Hub and ATI are obligated to protect its reputation and trademarks and Customer Experience Hub and ATI reserves the right to request removal of any link to our Web site.

The following Web link activities are explicitly prohibited by Customer Experience Hub and ATI and may present trademark and copyright infringement issues:

• links that involve unauthorized use of our logos
• a form of link that disguises the URL and/or bypasses the homepage or pages containing the above legal disclaimer and/or the online privacy policy statement.

DOWNLOADABLE DOCUMENTS

To read downloadable PDF documents on this website, you will need to go to the Adobe website and download the latest PDF viewing software.

CHANGES TO THESE STATEMENTS

Customer Experience Hub and/or ATI will occasionally update this privacy statement. When we do, we will also revise the “last updated” date at the bottom of this page.

Last Updated: June 26, 2024